Do you have a showroom where we can see the products?
We are now purely online traders.We have traded from stores for some thirty years in Sydney and feel we can offer a great service withouit the overhead of a store.
Can I collect goods at your store myself?
Unfortunately not.If you want to buy from us we will deliver to your home or business.
Do you offer finance?
Yes. We offer interest free terms through ZipMoney on any of your purchases.
The process of applying is fast and online.
See the ZipMoney link below for details.
Do you assemble on delivery?
No. Most items come in boxes and require some assembly.
Your product description will let you know how much assembly is required.
If you get stuck and need some guidance you are welcome to contact us.
If you don’t feel like assembling yourself, we recommend using Airtasker. www.airtasker.com.au
They are an independent company who provide a platform for various services including assembly.
Do your products have any warranties?
Yes. All items are from the best suppliers in Australia and come with a twelve month warranty from time of delivery. You have additional remedies for defective product under Australian Consumer law. If at any time during the process of dealing with us, there is a fault with your product, please contact us straight away.
Is it secure to buy on your site?
Yes. We have chosen our payment gateway options carefully for you with security in mind. We do not store personal payment data in our system. Payment is handled by eWay and Paypal. Both organisations have strict security standards and are there to protect you. All payments are sent directly to our account without us ever receiving your credit card details.
This should give you extra peace of mind.
How do I order?
Simply choose the products you like and then go to the checkout.
The delivery cost is calculated for you, so you will know how much the complete price is including delivery. Once your purchase is made, you will receive a confirmation email and within three days the goods will be despatched.
The whole process should take about 7 business days, except in the case of custom made products - or delivery to regional areas (where you may experience slightly longer delivery times).
How do you deliver?
We use reliable cariers to deliver larger furniture pieces in Metro Sydney.They actually bring your purchase into your home but there must be good access.If they cannot deliver due to poor access the goods will be left with you and it is your responsibility to actually get them inside.If we have to redeliver there will be addintional charges.In certain cases we use Australia Post and other delivery methods depending on the item
If you are outside Sydney we will quote a delivery price for you using a variety of delivery companies.We favour furniture freighters as they deliver goods in good order as the last thing we want is for you to receive damaged goods due to poor handling.
If there is a reason to return your goods, you will need to contact us within 24 hours of receiving the products.
We offer a 7 day money back guarantee.
Simply stated though, we are happy to refund your purchase, minus all delivery and insurance costs as long as the furniture has not been unwrapped or assembled and is received by us no later than 7 days following delivery. Before returning products, you will need to contact us within 24 hours of receipt.
No returns will be accepted without our express permission.
Any products which have been returned partially assembled or not within the correct packaging will also incur a 30% restocking fee. All refunds will be made 48 hours after we have received the product back in good condition. If you have any queries please feel free to contact us via phone or the email forms in the "Contact Us" section of this site.
Price match guarantee
Send your price match request to us with a copy of the competitive offer. The comparison item must be new and of the same quality from an Australian based source only. This offer only applies to current published product on our website. Our decision in matching a price will be final and no correspondence will be entered into if we decide not to match a price.